Who to contact across Canada
National bodies, provincial securities regulators and victim services, in one place. Every organisation listed here is free to contact.
Always verify the number yourself
Fraudsters buy search advertisements against terms like "CRA phone number" and "bank fraud line", and clone official websites closely. Navigate to the organisation's official domain directly rather than through a search result, and never call a number supplied by someone who contacted you.
Federal agencies and national bodies
Canadian Anti-Fraud Centre (CAFC)
Canada's central intake for fraud and cybercrime reports. Jointly operated by the RCMP, the Ontario Provincial Police and the Competition Bureau. The CAFC does not investigate your file itself — it collects intelligence and refers it to police of jurisdiction.
Your local police service
The only body that can open a criminal investigation and lay charges under the Criminal Code. File where you live, in person or online, and get an occurrence/report number.
Financial Consumer Agency of Canada (FCAC)
Federal regulator supervising banks' compliance with the Financial Consumer Protection Framework, including complaint-handling obligations.
Ombudsman for Banking Services and Investments (OBSI)
Since 1 November 2024, the single external complaints body for every federally regulated bank in Canada. Free, independent, and can recommend compensation up to $350,000 after the bank's internal process is exhausted.
FINTRAC
Financial intelligence unit under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Crypto platforms serving Canadians must register as money services businesses — an unregistered platform is a serious red flag.
Competition Bureau Canada
Enforces the deceptive marketing provisions of the Competition Act, including false representations and misleading advertising.
Office of the Privacy Commissioner of Canada
Handles complaints where your personal information was mishandled or breached under PIPEDA or the Privacy Act.
Canadian Investment Regulatory Organization (CIRO)
National self-regulatory organization for investment and mutual fund dealers, formed in 2023 from the merger of IIROC and the MFDA. Check registration before you invest and file complaints about registered dealers.
988 Suicide Crisis Helpline
Free, 24/7, bilingual crisis support by call or text anywhere in Canada. Financial-abuse victims are at elevated risk — this is a legitimate part of fraud response.
Securities regulators and victim services
Investment fraud is regulated provincially. Report to the commission where you live, in addition to police and the CAFC.
| Province / Territory | Securities regulator | Victim services |
|---|---|---|
| British Columbia | British Columbia Securities Commission (BCSC) | VictimLinkBC 1-800-563-0808 |
| Alberta | Alberta Securities Commission (ASC) | Alberta Victim Services |
| Saskatchewan | Financial and Consumer Affairs Authority (FCAA) | Saskatchewan Victims Services |
| Manitoba | Manitoba Securities Commission | Manitoba Victim Services |
| Ontario | Ontario Securities Commission (OSC) | Victim Support Line 1-888-579-2888 |
| Quebec | Autorité des marchés financiers (AMF) | CAVAC 1-866-532-2822 |
| New Brunswick | Financial and Consumer Services Commission (FCNB) | New Brunswick Victim Services |
| Nova Scotia | Nova Scotia Securities Commission | Nova Scotia Victim Services |
| Prince Edward Island | PEI Office of the Superintendent of Securities | PEI Victim Services |
| Newfoundland and Labrador | Financial Services Regulation Division | NL Victim Services |
| Yukon, NWT & Nunavut | Territorial Office of the Superintendent of Securities | Territorial Victim Services |
Emotional and practical support
Fraud is a crime with a serious psychological toll. These services are free, confidential, and do not require charges to have been laid.
988 Suicide Crisis Helpline
Free, 24/7, bilingual support by call or text from anywhere in Canada. Use it if the loss has left you in crisis — this is exactly what it is for.
988
Provincial victim services
Counselling, court support and, in some provinces, financial assistance programs. Find your province in the table above for the direct line.
Federal Victim Services Directory →Legal help
Provincial law societies run referral services offering a short free consultation, and community legal clinics assist where income qualifies. Always verify a lawyer's licence in the law society directory.
Federation of Law Societies →Nobody in this directory will ever charge you
Every organisation listed on this page is free to contact. If any entity claiming to be one of them asks for a payment, a fee, a "release charge" or cryptocurrency, it is an impostor — report it to the Canadian Anti-Fraud Centre at 1-888-495-8501.